Refund policy
Returns Policy
We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
To be eligible for a return, the item must be in the same condition as when you received it, unused, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at kontaktblobmarket@gmail.com. Please note that returns must be sent to the address provided after contacting us by email or phone.
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. We recommend contacting us before sending any return to receive the correct return instructions and address.
If you have any questions regarding returns, you can always contact us at kontaktblobmarket@gmail.com.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong product, so that we can evaluate the issue and resolve it.
Exceptions / Non-Returnable Items
Due to the nature of biological products (including sclerotia), once a sclerotium has been successfully activated, it cannot be resold. Complaints regarding biological materials are handled individually. The seller is not responsible for damage or failure resulting from improper use of the product or failure to follow the included instructions.
If a sclerotium shows no signs of activity despite being kept under the recommended conditions described in the instructions, the customer has the right to submit a complaint. Photo or video documentation may help speed up the review process.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to get the item you want is to return the original item and place a separate order for the new one once your return has been accepted.
14-Day European Union Cooling-Off Period
Notwithstanding the above, if your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
As stated above, the item must be in the same condition in which you received it, unused, and in its original packaging.
Refunds
We will notify you once we have received and inspected your return and let you know whether your refund has been approved or rejected.
If approved, your refund will be processed using your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at kontaktblobmarket@gmail.com.